Associate Product Manager

Insight

• ·Whenever a user requested a refund on a return, it took upwards of 8 hours for the company to send the money to their account.
• ·This was because the system relied on NEFT/IMPS transfers, driven by and marred with operational delays in processing requests.

Action

• ·With UPI rising as a reliable payment mode in the market, spotted it as a prime opportunity to improve this experience.
• ·Built a UPI refunds process, removing reliance on operations to manually process refunds.

Outcome

• ·98% faster time to refund for customers.
• ·2-point uptick in User NPS.

Insight

• ·Despite sale season falling at the same time every year, and with multiple logistics partnerships, there were breakages in handling fulfilment and returns at 3x order load.
• ·With orders growing almost 2x every month, suppliers struggled to track out-of-stock products and refill inventory.

Action

• ·Worked with Meesho engineering to build a load-balancing approach for routing queries effectively across 4 logistics partners, while driving partner engineering teams to ready their systems for upcoming scale.
• ·Built an easy web UI for tracking inventory on the supplier platform, integrated with a prediction model that warned suppliers before a product went out of stock.

Outcome

• ·60% reduction in timeout errors and 6.5x faster return approvals for 5M+ returns.
• ·1-point uptick in supplier NPS.